Find Store
Monday to Friday (9AM to 5PM)
PHONE: +852 2422 2611Call Us
EMAIL: Write to Us
Your browser's Javascript functionality is turned off. Please turn it on so that you can experience the full capabilities of this site.
If you have any question or need help with your account, you may Contact Us to assist you.
Customer Service 10:00am - 2:00pm; 3:00pm - 6:30pm, Monday to Saturday Phone: +852-2422 2611
Shipping & Delivery
Store Pickup Order: Please bring the notification message to pick-up your ordered product (s) within 10 working days. If you fail to pick the product (s) within 10 working days from the date of our service provider sending out the SMS, the send out date will be subject to the record of our service provider, the order will be automatically cancelled. The amount of the cancelled order(s) will be fully refunded to your credit card account that was used for making the relevant purchase(s) within 30 working days of the cancellation.
Home Delivery Order: Our delivery service is from 10 am - 7 pm, Monday to Saturday except public holidays.
Shipping Time
Store Pickup Order: In general, order will be delivered to your designated store within 5-7 working* days after placing the order on official website. Notification message will be sent to your contact number once it is ready.
Home Delivery Order: In general, you are expected to receive your order within 5-11 working days* after placing the order on official website. Our warehouse customer service team will call in advance to confirm the delivery date and time.
*The day count starts on the day following the order confirmation day
Shipping & Handling Rate
We offer delivery service to areas in Hong Kong, Kowloon, New Territories and Discovery Bay, Ma Wan, Hong Kong International Airport and Tung Chung in Lantau Island, which can be accessed by motor vehicles on paved roads.
For Cheung Chau, Ping Chau, Mui Wo and Lamma Island, delivery is only available within 500 metres of walking distance from the goods unloading point.
If no elevators are available on premises, an additional fee will be charged. Ground floor delivery is free of charge. Delivery will be made up to 8 floors only at the cost of HK$10 per floor. Delivery fee shall be paid to the delivery staff directly.
Delivery service is not available to Frontier Closed Area, all outlying islands (excluding Cheung Chau, Ping Chau, Mui Wo, Lamma Island, Discovery Bay, Ma Wan, Hong Kong International Airport and Tung Chung), warehouses and premises not accessible by staircase or above the 8th floor without elevator service.
No less than 2 working days’ notice in advance to our logistics customer service team is needed for any change in delivery time.
Shipping & Delivery for Macau
Our delivery service is from 11 am - 6 pm, Monday to Saturday except public holidays.
In general, you are expected to receive your order within 7-14 business days after placing the order. Our warehouse customer service team will call in advance to confirm the delivery date and time.
We offer delivery service to areas in Macau, which can be accessed by motor vehicles on paved roads.Delivery service is not available at non-permanent address, frontier closed areas, outlaying islands, warehouse and premises which are not accessible by elevator or staircase and need to be delivered through balcony. If no elevators are available on premises, an additional fee will be charged. Ground floor delivery is free of charge. Delivery will be made up to 8 floors only at the cost of HK$10 per floor. Delivery fee shall be paid to the delivery staff directly.
